![]() ![]() Mojave is the operating system (like Windows), and Safari is the browser (like Chrome/Firefox etc.). If your current browser isn't working, try using a different browser. Your browser needs to be using the latest version. If you have antivirus, firewall, or parental control software installed, make sure that is allowed to access and share your camera. If yours has one, make sure it isn't covering your camera.Ĭheck antivirus, firewall or parental settings If you are using a computer that doesn't have a webcam, or it's not plugged in or turned on, they won't see your video. Make sure you are using the correct webcam. If your computer has multiple webcams, the wrong one may be selected. ![]() Restart your computer or close these programs. Sometimes other video programs (for example, Skype or FaceTime) can block access to the camera. If you denied access, they won't see your video. The first time you log into, your browser will request permission to access your webcam and microphone. Restart your browser to give it another opportunity to connect.ĭid you give permission to access your webcam? Sometimes your browser doesn't connect to the webcam properly. If you are having issues, here are a few things to try: Your patient may not see you can due to several reasons.įirst, run doxybot precall test on your device to make sure your camera is set up and working.
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